01 — Contact us
Contact us
Email minfei1967@outlook.com and we'll reply within two business days. To help us help you faster, include your iOS version and what you were doing when the issue appeared.
Before deleting anything important, make a backup. Cleanup actions act on your real photo library and cannot be undone once confirmed.
02 — Photo access
Photo access
Cleantu needs permission to read your library to find duplicates and similar shots. On first launch iOS asks whether to allow all photos or selected photos.
- Scan finds nothing? You probably granted access to selected photos only. Go to Settings → Apps → Cleantu → Photos and choose All Photos, then rescan.
- Granted and still empty? Pull to refresh on the home screen, or run a new scan from the top card.
- iCloud-only photos may need to download before thumbnails appear. Keep the app open on Wi-Fi.
03 — Cleaning safely
Cleaning safely
- Deleted by mistake? Removed items go to the system Recently Deleted album and can be recovered for 30 days: Photos → Albums → Recently Deleted → Select → Recover.
- Compressed videos are saved as new files. The original stays in your library unless you delete it.
- Review before you confirm. Every cleanup shows a summary with the count and the estimated space freed. Read it before tapping delete.
- Swipe mode is the fastest way to go through a big group: left deletes, right keeps.
04 — Subscriptions & refunds
Subscriptions & refunds
Pro is billed by Apple through your App Store account. We can't see your payment details and can't issue refunds directly.
- Cancel: Settings → [your name] → Subscriptions on your device. Access continues until the period ends.
- Refund: request at reportaproblem.apple.com.
- Restore purchases: open the Pro screen and tap Restore while signed in with the same Apple Account you bought with.
05 — Your data
Your data
Everything is processed on your device. Nothing is uploaded, and there is no account to delete. Uninstalling the App removes its local data. Details are in our Privacy Policy and Terms of Service.
06 — 中文支持
中文支持
遇到问题可以直接发邮件到 minfei1967@outlook.com，两个工作日内回复。
- 扫描不到照片：首次授权时可能只选了「部分照片」。到 《设置 → App → Cleantu → 照片》改为「所有照片」，再重新扫描。
- 删错了怎么办：删除的照片会进入系统「最近删除」，30 天内可在 《照片 → 相簿 → 最近删除》中恢复。
- 压缩后的视频：会另存为新文件，原视频仍在相册里，需要你自己决定是否删除。
- 如何取消订阅：《设置 → 你的名字 → 订阅》中取消；退款请到 reportaproblem.apple.com 申请。
- 隐私：所有识别与压缩都在本机完成，照片不会上传到任何服务器。